printable flyer & registration form (MSWord)

Virtual Reference: To Chat or Not to Chat

forum sponsored by
ACRL/NY – Long Island Section
Friday, May 21, 2004
9:30 a.m. – 12:00 p.m.
Javits Room, 2nd floor
Frank Melville Jr. Memorial Library
Stony Brook University

Stony Brook, NY 11794

Please register by May 14 and note the following changes:
1. Time has been changed to 9:00 am.
2. Breakfast will be provided.
3. Alternate parking directions (to avoid graduation crowds):

  • (OPTION 1): Take the second or Main Entrance from Nicolls Rd. (Rte. 97). Turn left at
    the stop sign and proceed to the Administration Parking Garage.
  • (OPTION 2): From Nicolls Rd. (Rte. 97), take the first entrance on the left (South
    Entrance). From South Drive, turn right onto Marburger Drive. At the
    fork, turn rught onto Circle Road. At the second stop sign, turn left and
    into Administration Parking Garage. Important: Tell the traffic/parking
    attendants that your destination is the Melville Library, not graduation!

    Please note that the Main Entrance will be closed at 9:30 am.

Is your library offering chat reference? Are you thinking of it? Join us in a timely forum on what it takes to set up a chat service, how users are responding to it, what kind of impact it has on library staffing and workload, whether libraries will continue to offer chat. Come share your experiences with virtual reference service and see what’s next!


  • "Plunging into Digital Reference Service: Eddies, Shoals, and Riptides. " Jeffrey M. Feinsilver, Coordinator, Library Instruction and User Services, New York Institute of Technology.
  • "Virtual Reference?—I only want to talk to a "real" librarian. " Helene Volat, Head of Reference and Information Services, Stony Brook University.
  • "Live Librarian: The Evolution of Live Chat Reference from the Public Library Perspective." Tracey Firestone, Young Adult Specialist, Suffolk Cooperative Library System.

Directions from Northern State Parkway: At the end of eastbound Northern State Parkway, Northern State Parkway becomes NY-347 E. Follow this for about 6 mi. and turn left on CR-97 N (Nicolls Rd.). Turn left into the Main Entrance of Stony Brook University.

Directions from Long Island Expressway: Take the Long Island Expressway (LIE, I-495) eastbound to exit 62, and follow Nicolls Road (Route 97) north for 9 miles. The Main Entrance to the University is on the left.

Parking: Parking is available in the Administration parking garage at the Main Entrance. For more details, visit Also see above.

For more information, please contact Bellinda Wise (Nassau Community College,, 516-572-3560) or Janet H. Clarke (Stony Brook University,, 631-632-1217).

Coffee service will be provided.


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